I have now ordered two custom frames for old paintings on canvas. Both were non-standard sizes. CanadaOnCanvas.com built two perfect frames based on my orders. I used the expedited build/ship process for my second order and was pleasantly surprised how quickly my frame arrived. This company has been great to deal with and provides a superior product.
Daniel B, | Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | plauqe mounts Just received my pictures. So pleased with the way they turned out!! Exceeded my expectations. I will definitely be ordering more...also thanks for getting them to me on time.
Jejoo, | Not impressed. Not impressed. I live in Ottawa and your business is located in Ottawa yet it took 15 days to receive an incomplete order.
Robert B., Ottawa |